Dear Andrew,   I asked Ricky for an email address of someone more senior to him in the company as i wanted to write an email to let you know that i have been very impressed with Ricky's work at 20 Albert's court, Palgrave Gardens, in selling and bringing the sale to a conclusion.   Although it was on paper a very straightforward sale, it did take a long five months but throughout this time and especially at times of anxiety for us over the delays, Ricky was always excellent in his communication, both in terms of being prompt to reply to any emails or phone calls and in handling matters very professionally and with an air of straightness and honesty that i have not found to be common in a lot of estate agents and it was reassuring.   He was also confident and a clear communicator and i feel he was able to keep both sides of the sale happy and chase matters at times of hesitation.    Ricky, and your company, was also really helpful getting the flat cleared of unwanted items & overseeing such matters.    It was refreshing to deal with an estate agent who handled matters in such a manner and made the process as stress free as possible.   I just felt it would be nice to pass this on and take the opportunity to thank Sandfords as a company too.   Kind regards   Anne Moore