Hi Michael and Spencer   Just wanted to thank you for all the work you did in securing a buyer for my flat (and so quickly too) and for your help with the sales process. I am glad the buyers love the flat, and – from what I’ve heard about them – I think they will fit in very well at Tennyson Court.   Thank you for being so easy to deal with. When a seller has so many other things to be getting on with, this is definitely a bonus ! Everyone in your offices are super nice and friendly. It’s great.   Wishing you both all the best.   Kindest regards.   Jane Forrest Jane Forrest | London
Just a note of thanks to Sandfords of Primrose Hill and in particular, Ricky Dengel who provided exceptional service to us as buyers of a property in the Primrose Hill area. Ricky worked tirelessly to ensure the transaction proceeded smoothly and was always punctual, responsive, straightforward and honest. With his help, we got from a standing start to exchange within 21 working days and completed shortly thereafter. I have no hesitation in recommending Sandfords, Ricky and team and have been truly impressed with their level of professionalism and service. James Marshall | Primrose Hill
I have been fortunate to benefit from the services of Sandfords Estate Agency in Primrose Hill for a number of years. They found fantastic tenants for our garden flat on Chalcot Road. When we decided to sell the flat a few months ago both Heather & Ricky were exceptional in their efforts on our behalf.  Ricky brought the sale to conclusion in a most professional manner and kept us posted along every step of the way.  He anticipated any potential stumbling blocks and with his charm and sense of humour made the whole process entirely painless! I would highly recommend Ricky & the entire team in Primrose Hill to anyone who wants to rent or sell their property. Teresa O'Grady - Peyton Teresa O'Grady | Primrose Hill
Dear Spencer, Just a brief note to thank you and your staff for your efforts in selling my cousin's house in Warwick Place, London W9.  You have been extremely helpful throughout and it has been a pleasure to deal with you. Yours sincerely, John Barwell John Barwell | Cambridge
Dear Mark, Thank you doesn't feel like enough to express how grateful I am to you for the care, persistence and professionalism with which you handled my recent acquisition. There were many times when I was close to giving up and starting again but your encouragement and support kept me going through a marathon that should have been a sprint. I hope never to repeat the experience but couldn't ask for a better partnership than with you both if I was to. Please feel free to use this message or my name as a reference in the future should you ever need to. I look forward to working with you both again at some point, (maybe sooner than you imagine). Mark please pass on my regards to James as well. With my best wishes for your continued success. Khurshed DehnugaraBanbury Khurshed Dehnugara | Banbury
I write in praise of your lettings team particularly Julia who tracked us down waiting in vain for another agent to do what they said they would do, Aneta who found us a good tenant at a good rent and Elle and Chloe for sorting out the management. Next year when the common parts will hopefully be finished the sky will be the limit. Many thanks and best regards. Graham Betts Graham Betts | London
Dear Andrew,It has been some time since we last met but I am currently working with an asset management company and I wanted share my recent experience with Sandfords with you. I have been working with your team on a few lettings deals – we rented a property for one of our directors last year through Heather and most recently I asked Julia if Sandfords would like to assist with the letting of a client's property in Brook Street, Mayfair. The property was valued by Knight Frank at £1,500 p.w. and our client wanted to achieve £2,000 p.w., which in this market seemed almost impossible. Our client is extremely pleased that we were able to achieve £1,850 p.w. and this is thanks to your dedicated team. Jacqui was so proactive with viewings and feedback and I took much delight in letting Knight Frank know that we had let the property through Sandfords considering that I did not have one email, phone call or update from them. The property was let very efficiently and Jacqui and Natalia were so helpful throughout the whole process. It seems that these days we hear more complaints than praise and I just wanted to share this with you as I am sure you will be very proud of your team. Best regards Siobhan Lawrence-Browne | London
We have been owners, as Trustees, of a portfolio of central London flats for more than thirty years. During that time we have had, perhaps, five sets of managing agents. A year ago our managing agents were taken over by a larger concern, and the personal relationships and the continuity were lost. We spent some time interviewing potential successors when we met Julia Garber and Ellie Noakes at Sandfords, who were not only very conveniently located for our flats, but also showed an immediate grasp of what we needed and how we wanted the personal relationships to work. A year on, I am delighted to say that our optimism that we had found the right people seems to have been wholly justified and we find Sandfords responsive, friendly and, equally important to us, we don't find ourselves dealing with a different person every time we telephone. We are happy to recommend them. Anthony Rose and Roger Carter
Having worked with Sandfords in a variety of ways, including lettings and other projects in Marylebone/Regents Park, over the last ten years, I've been greatly impressed by their professionalism, expertise and willingness to go the extra mile. I recommend Sandfords without hesitation. Dr Paul Ellis | Director, Ivor Court Freehold Ltd
Having worked with Sandfords in a variety of ways, including lettings and other projects in Marylebone/Regents Park, over the last ten years, I've been greatly impressed by their professionalism, expertise and willingness to go the extra mile. I recommend Sandfords without hesitation. Dr Paul Ellis | Director, Ivor Court Freehold Ltd
We were incredibly happy with how Sandford's conducted themselves during our recent search for a 3 bed apartment in Marylebone. Our search was very specific - we wanted lateral space, we needed to move quickly and we wanted a newly refurbished flat to high specification. Jacqueline Cooney of the Marylebone office thought outside the box and presented an off market flat which was under refurbishment. After several months of looking it was the perfect apartment to fit our brief and Jacqueline negotiated between us and the landlord quickly, honestly and professionally to allow us into the perfect space on time and on budget.,/p> Phil Nevin | Partner Asquith Spencer
I’ve been very pleased with Sandfords’ letting service, but absolutely delighted with the management service. I managed my Central London studio flat myself for twenty years after moving to the Midlands, and now look back in horror and wonder why I put myself through it. It’s great to know that the tenant will never phone or e-mail you with an emergency at the most inconvenient moment possible, and if the fridge packs up, all you have to do is click three appropriate links you’ve been e-mailed and choose a new one. I don’t even think repairs cost more as it’s much easier for Ellie at Sandfords has so much more experience with finding reliable local electricians, plumbers etc.  Having the flat professionally managed is so easy that I’d consider buying another property. K Henderson
  I wasn't at all certain that I would ultimately sell my property but Ricky's low key but persistent approach persuaded me to take the plunge. Both Ricky and Lyndi were unfailingly responsive and always good-humoured. I never thought that I would be providing a testimonial about how much I actually enjoyed my dealings with a real estate agency. I hope that Sandfords appreciates what a terrific team you have in Primrose Hill. I for one will be sharing the news with any friends and colleagues considering buying or selling a property. All the best. John Owen | London
Hi Ellie and Julia, I hope you don't mind but I requested your contact details from Stephanie Stevenson as I wanted to give you some feedback on the experience I had letting through Sandfords. I contacted Stephanie via the website when I was looking for property along with a lot of other agents as I was relocating back to the UK from the US and needed to find something quickly. Amongst all of them, Stephanie was by far the fastest to respond, the most helpful and the one who listened most to what my needs were and had obviously looked carefully at properties that would really be suitable rather than trying to talk me into something that didn't fit my needs. She was really great. As a result I found a property with her that was perfect for us and then she handed me over to Michael Mudie to finalise the tenancy agreement. It wasn't a straight forward job because my husband was still in the US and our previous landlords were there too but Michael bent over backwards to be as helpful as he possibly could and was super responsive throughout a process that could otherwise have been very stressful. People are very quick to contact management whenever something goes wrong so I thought for a change you might like to hear some positive feedback that your staff have really been wonderful throughout, Wendy Hook | USA
Firstly I should state that I am not the type of person who has the patience to write customer reviews or complete marketing type questionnaires about service. However, on this occasion I feel obliged to make a statement and thank you sincerely for the service we received from Sandfords and yourself in particularly. On the day we first met my wife and I had not planned to look for a new apartment, we were simply scouting the area, and just happened to walk past the Sandfords Primrose Hill office. From the time we met we were greeted with friendliness, thoughtfulness and a genuine sense of wanting to help – not just a rehearsed sales pitch. What a breadth of fresh air especially in a market that does not always have the best reputation! Your team was so accommodating in helping us view potential apartments immediately and nothing seemed too much trouble. Your personal responsiveness was immediate and always considerate of our individual needs as a potential tenant. Once we found our ideal place again you were exceedingly obliging and supportive in helping us 'rental virgins' through the process and showed immense patience given we were on a tight schedule. Even through the current 'teething' challenges we are having with our Landlord/Management Agent you continue to show a heartfelt desire to want to help – this type of dedicated customer service is regrettably rather rare. You are a credit to your profession and Sandfords. I will continue to encourage friends and my work colleagues to use Sandfords and if I need to move again (hopefully not in the near future) will without doubt be chasing your services. Once again thanks for all your support, guidance and help and please do keep in touch. Kevin D’Souza
"From day one, the advice Sandfords gave us (even before we had hired them) was spot on. They arranged a vast number of viewings in only the first week or so and efficiently managed potential buyers down to 4 interested parties to take them to sealed bids. They then managed a complicated process from the acceptance of an initial offer and negotiation of an exclusivity period to exchange and completion. We always felt very comfortable with Sandfords and the people we dealt with were very personable and, importantly, very good at their jobs. The best decision that we made as sellers in the entire process was hiring Sandfords to manage the sale and we have been very impressed with them – they are excellent." Robert Elliott Talbot Hughes McKillop LLP 6 Snow Hill, London, EC1A 2AY Robert Elliott
"I have partnered with Sandfords over the past 24 months, through some testing market moments, always with success; the team know the market area down to street by street, building by building detail; I have been able to hand over 100% of all mgmt related activity; the ease of communication and updates provided by the management team allow for any issues to be dealt with quickly and to a high standard without my needing to be involved; I now live abroad and know that the property is in safe hands". Jonathan van`t Veer | Barclays Wealth & Investment Management
Euracom are pleased to recommend Sandfords, who have assisted them over the years in finding suitable properties for their clients.   The company are extremely professional in their dealings with us, acting with integrity and ensuring that even the smallest details are taken care of.  We always encounter a warm and positive response to our calls and feel that we are dealing with people who pride themselves on their service to their clients. These are true sentiments, I often tell people that you are the best company that we deal with in Central London. Richard Feldman
Sandfords said from the very start that they would sell our property, and they did. What was particularly pleasing was that they only brought people to see our property who were really interested and didn't cart hoards of 'buyers' in just for the sake of it.We were always given notice of the time and dates of viewings and they gave us feedback afterwards. In fact we found them to be very honest, approachable, full of ideas and very communicative.Being local, their knowledge of the area and the types of buyers was superb and they made the whole selling process smooth and professional with the least amount hassle possible. Sandfords provide a high quality product and we have no hesitation in recommending them to anyone. Mr & Mrs B. Geary
When I chose Sandfords to sell my property I was a little uncertain, having been let down previously by two other local agents. However, now that I have experienced the service I couldn't be happier. The team at Sandfords was extremely professional, doing all they could to make sure that my property was marketed to the right buyers, they ensured maximum exposure, and they were very reliable, keeping in contact with me every day and were very quick to address any issues that arouse. I would like the thank the team at Sandfords and especially Zach Madison for their hard work and professionalism , I am very pleased with sale and will definitely recommend them to others. Michael Mann
Dear Mr Ellinas, I just wanted to let you know that I have been very impressed with the way Mathew Walters has dealt with the purchase of Montagu Mansions on my behalf. My wife and I hope to be investing in further London properties over the next few years and we will certainly be coming back to Sandfords. Dieno George | Lancashire
Dear Ricky,I wanted to thank you personally and Sandfords generally for a magnificent job selling our house on Linhope Street this year and for securing the full asking price.We kept changing our mind about proceeding, which cannot have made your life easy, but you still managed to find buyers three times over several months despite the economic slump. In short, you actually did what all estate agents claim to do -  the big difference between you and your rivals. And you were friendly and focused. Toby Moore
Purchasing a West End property can be fraught at the best of times. Sandfords showed that they  really understand this market and are prepared to go the extra mile to make these transactions happen to the complete satisfaction of both the buyer and seller alike. Jim Kelly
As you are aware, Charles and I are very relieved to have both sales completed. It has been a pleasure working with you and I was repeatedly impressed by your professionalism.  We were appreciative of your active support when we pushed hard for a quick exchange with both sales. We are also aware that you played a significant role in keeping the sales on track. Lorna Charles
Sandfords were incredibly helpful whilst trying to sell a substantial property in Regent's Park in very difficult and declining market conditions.  With their persistence, guidance and after many viewings they managed to secure a buyer and negotiated an extremely favourable sale price. They remain very helpful and have been more than happy to provide guidance in respect of market values and conditions. Debbie Du Feu
We are absolutely delighted with the work Sandfords has done in completing the sale of our property in Bickenhall Mansions, Marylebone, London W1.  We trust that the new owner will enjoy his new property. This is the third time that I have transacted through Sandfords. Sandfords suggested a quick sale rather than a rental, and found the buyer within days of being mandated to arrange the sale of the property. Mr Arshad Ghafur
I have dealt with property agents in the Central London area in the last 12 years and I am very pleased with Sandfords. All the guys from Sandfords have been very professional – from making sure we know of the viewing beforehand to providing detailed and relevant feedback immediately afterwards.  We had an accelerated sale (of three weeks) where we were exchanging and completing on the same day. The sale was definitely like running a tight ship – our agent knew the buyers’ requirements very well and gave us a high degree of comfort that we could achieve a quick completion.  The careful follow up with both buyers and sellers and the lawyers were key in the successful completion. Working with Sandfords was more like working in a partnership in deciding the price, assessing the feedback and adjusting the strategy during the sales period.   I would go for Sandfords when I am buying or selling my next property. Miss Ally Chow
We found Sandfords to be most helpful when we were searching for a property. They were extremely professional yet took a close personal interest in our purchase and worked hard to make sure that our acquisition went as smoothly as possible. Richard & Tracey Rose
I have had several dealings with Sandfords in respect of buying and selling property, and I have absolutely no hesitation in saying that I was pleased to deal with such a dedicated team of professionals, who are extremely trustworthy and dependable. In view of this, I have no hesitation in recommending anyone to use all the services offered by them. Kan Azad
My Wife and I were looking for six months to find a house in the Marylebone area. After a number of disappointing experiences with various agents we were introduced to Sandfords through whom we were able to conclude a purchase within seven days. We found them punctual, professional and, most importantly, straightforward and honest in the handling of the transaction. We have no hesitation in recommending Sandfords as a firm of integrity and reliability. J. W. | Marylebone
Just a note to say that my property in York Street, W1 has now sold after a long and very protracted exchange period. Given the climate, it is a near miracle that the house actually exchanged and completed. Much credit is due to the team at Sandfords. I have been highly impressed by the way in which they negotiated the sale. It is a sentiment shared by my purchaser, who chose only to deal with Sandfords. I am simply very impressed with the way in which they managed this £4m sale. The transaction took nearly fourteen weeks, from receipt of offer to completion and in that time there were many issues that nearly lost us the deal. I do not usually write this sort of thing, but it is very rare to find an agent with these talents and such words need to communicated. Tony Miller | Marylebone
"Sandfords Marylebone raise the bar when it comes to lettings, the team are professional, consistent and reliable!" Jonathan Alvin | Marylebone
"I cannot speak highly enough of the value that Sandfords were able to bring to the sale of my home. House sales are stressful at the best of times and with some uncertainty about the state of the market I was looking for an agent who could do more than just put my details on the internet and in glossy magazines. From the outset, Sandfords’ understanding of my situation and their clear advice stood out. It was evident from the first few viewings that they had access to serious buyers and had thought about likely matches. And throughout the sale they worked tirelessly on my behalf, happy to take late night calls and to negotiate through weekends. The unquantifiable value of an exceptional agent is found in their calmness and objectivity in the most tense moments; in keeping the deal alive through timely communication with all participants; in the depth of the team working behind the scenes; and in their integrity when difficult situations arise. In these regards, Sandfords more than proved their worth to me." Mr & Mrs CH | Regent’s Park, London NW1
We have been owners, as Trustees, of a portfolio of central London flats for more than thirty years. During that time we have had, perhaps, five sets of managing agents. A year ago our managing agents were taken over by a larger concern, and the personal relationships and the continuity were lost. We spent some time interviewing potential successors when we met Julia Garber and Ellie Noakes at Sandfords, who were not only very conveniently located for our flats, but also showed an immediate grasp of what we needed and how we wanted the personal relationships to work. A year on, I am delighted to say that our optimism that we had found the right people seems to have been wholly justified and we find Sandfords responsive, friendly and, equally important to us, we don't find ourselves dealing with a different person every time we telephone. We are happy to recommend them. Anthony Rose and Roger Carter | Marylebone

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